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New things (and categories!) are being added daily. Thank you for all your patience while the offerings get sorted, added, and readied - there's a lot new coming that you'll love!

Lolaness Design Boutique
F.A.Q.

Pre-fab in General

Can I change the fonts or colors?: TOP
Yes - if you see a pre-fab design that fits your needs exactly but just isn't quite the right color, you don't have to settle for second best. Colors and fonts can be changed for a small additional fee. Click here to learn more about Graphic Customization.

I want to order a web template now and want to come back at a later date and order print design to match. Can I do this? What if that particular template is retired? TOP
You can come back at any time in the future and purchase print design templates or any other add-ons even if the design is retired.

Can I use my own logo in a pre-fab design? TOP
Absolutely! You're more than welcome to include your own, premade logo in any design at no extra charge. Please ensure that your logo is a high quality (preferably 300 d.p.i.)image sent in .psd, .jpg, .png, or .eps format.


Custom Work

What Can You Custom Create?: TOP
There is practically no limit to what I can - and have - custom create. Everything from outdoor quality vinyl banners to window signs, packaging to website layouts, it's all up for custom design. Please contact me with the project you have in mind and we'll work out the details - it's a free consultation and nothing is set until we're both on the same page.

How Does the Custom Calendar Work?: TOP
In order to keep everyone up-to-date on the custom creations I'm collaborating on, a Custom Designs & Services Calendar is available here: http://lolaness.com/custom-schedule/ - from this same page, you can book your own custom project. Just click the link, claim your space, and contact me so we can get rolling.

What are Your Custom Design Rates?: TOP
I'm currently in the process of creating a printable catalog (in PDF format that you can also view in your browser without printing) that also contains my standard rates for custom design. In general, though, I much prefer to give rates based on the project as a whole. This reduces fees on both ends, and I'm able to give discounts based on graphics and other elements that are consistently used throughout a single project. Until the catalog is complete, please contact me with your project info and I will provide you with a detailed quote.

Do You Provide a Payment Plan?: TOP
On custom orders that total a fee greater than $250, a payment plan is built into the contract and is based on design milestones. So, for example, 25% of the total cost might be due upfront, 25% upon your acceptance of the design comp, 25% upon your approval of the final design, and the remainder due before delivery of the design. This is just one example, and I'm happy to tailor the payment plan based on the project we're collaborating on.

Shipping

Where do you ship?: TOP
Currently, we only ship within the U.S. from the boutique - if you need International shipping, take a peek at the Etsy shop and see if what you're looking for is located there.

What method do you ship?: TOP
We ship flat-rate priority mail. Each product in our catalog includes the shipping cost for the item's size and correlates to what it, alone, would cost to ship based on the package it would fit in to. You can visit usps.com to learn more about flat rate shipping.

What if I purchase multiple items?: TOP
If you plan to purchase a large order that adds up to what looks like a ridiculous amount of shipping, don't panic. Please contact us to create a special listing that includes each product you're ordering, including combined shipping.

When will I receive my items?: TOP
This depends completely on whether your items are ready-to-print or must be designed. If they must be designed, shipping will start after the design is approved by you. In general, shipping takes 7-10 business days standard (including printing, processing, packaging and shipping time). Rush delivery speeds the printing, processing, packaging and shipping time up to 3-5 days. Please note that due to the nature of our services and products, not all products have a rush delivery option.


Studio Hours

Monday - Friday, 9-5 Mountain Time
Closed Weekends and Holidays

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